FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new stationery supplies arrive safely and promptly:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) to ensure all delicate paper products are flawlessly packed before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your stationery ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, item variation, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to love your creative tools! If you change your mind, you can return your completely unused, unopened items in their original packaging within 30 days of delivery for a full refund. Please note that we cannot accept returns for journals that have been written in or sticker sheets that have been partially used.

Q: My order arrived bent or damaged during transit. What should I do? A: Paper and delicate accessories can occasionally suffer from rough handling during shipping. Please do not worry, your order is fully covered. Take a quick photo of the damaged items and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & PAPER CARE

Q: What type of paper is used in RavixaOrynto journals? A: We prioritize premium, heavy-weight paper (typically ranging from 100 to 160 GSM depending on the collection) designed to significantly minimize ghosting and ink bleed-through, making them exceptionally friendly for fountain pens, gel pens, and markers. Please check the specific product description for exact paper details.